Frequently Asked Questions

Frequently Asked Questions (FAQ)

General & Ordering
- How can I contact customer support?
  You can reach us by email at info@charialcommerce.com or by phone at +44 7477 205466. Our team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT).
- Can I change or cancel my order?
  We process orders quickly to ensure fast delivery. Please contact us within 1 hour of placement if you need to modify or cancel your order.
- Will I receive a tracking number?
  Yes, a tracking link will be emailed to you automatically as soon as your package ships out from our facility.

Shipping & Delivery
- Where do you ship from?
  We dispatch our orders from our fulfillment hubs in the United Kingdom.
- How long does delivery take?
  Standard shipping typically takes 2 to 5 business days depending on your specific destination.
- Do you offer international shipping?
  Currently, we focus on domestic fulfillment to maintain fast transit speeds and optimal customer service.

Returns & Refunds
- What is your return policy?
  We accept returns on unused, unaltered items in their original packaging within 30 days of delivery.
- How do I start a return process?
  Please email info@charialcommerce.com with your order number, and our team will provide you with the correct return steps.
- When will I get my refund?
  Once your return is received and verified at our warehouse, your refund will process back to your original payment method within 5 to 7 business days.