Refund policy

Return and Refund Policy

1. 30-Day Return Window
We want you to be completely satisfied with your purchase. We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, unaltered, in the original packaging, and in the exact same condition that you received it.

2. Return Process
To initiate a return, please contact our customer support team at info@charialcommerce.com with your order number and the reason for the return. Our team will verify your request and provide you with the correct return shipping instructions. 

3. Return Shipping Costs
Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable. We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Inspection and Refunds
Once your return is received and inspected at our fulfillment facility, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method automatically within 5 to 7 business days.

5. Exchanges
We only replace items if they are defective, faulty, or damaged upon delivery. If you need to exchange an item for the exact same product, please contact us at info@charialcommerce.com.